My server will not start#
When a server refuses to come up, the answer is almost always in the log. Open the console and read the last few lines before it stopped. The server usually prints why it gave up right there, and the error often names the exact file, setting, or value that caused the problem.
If the log points at the way the server is launched, check the startup page. A wrong startup command or a bad value in one of the variables, such as a version that does not exist or a typo in a path, will stop the boot before the game ever loads. Set the value back to something valid and start the server again. A common one is SERVER_VERSION pointing at a build that was never released.
Memory is the other common cause. If the log mentions OutOfMemoryError, or the server quits the moment it tries to allocate its heap, your plan does not have enough RAM for what you are running. Trim the mods or plugins you do not need, lower the value the startup asks for through SERVER_MEMORY so it fits your plan, or move up to a larger plan in your portal.
Players cannot connect#
First make sure the server is actually started. The console shows its current state at the top, and players can only join once it reads Running, not while it is still Starting or installing.
Next, check that everyone is using the right address. The correct one lives on the networking page. Share your primary allocation, which is the IP and port shown there in the form 1.2.3.4:25565, or your subdomain if you have set one up, such as myserver.pyro.social. A mistyped port or an old address is the usual reason a connection is refused.
I lost files or my server is broken#
If files have gone missing or the server has stopped working after a change, the fastest way back is a backup. Open the backups page, pick a backup from before things broke, and restore it. That rolls the server's files back to how they were when the backup was taken.
It helps to know what wipes files in the first place. Reinstalling the server replaces its files, and installing a modpack can clear out what was there before. Both are normal actions, but they overwrite data, so take a backup before you run either one. If you already lost files this way, restore the most recent backup from before the install.
When only a single file is wrong rather than the whole server, you do not need a full restore. Open the file manager and edit or replace that one file directly. Anything you delete there lands in the trash first, so a slip is easy to undo.
I forgot my password#
Go to the sign-in page and use the password reset link there. You will get an email with a link to set a new password, and once it is changed you can sign in as normal. The same login works for both the panel and the billing portal, so resetting it once covers both. If you never finished setting up your account, the create an account guide walks through registering from the start.
A tab is missing from my server#
If a tab you expect is not showing, it usually comes down to one of two things. Either you are a subuser whose permissions do not include that area, or your plan does not offer that feature, in which case the tab stays hidden.
If you are a subuser, ask the server owner to grant you the permission on the users and permissions page. If you are the owner and a tab you used to have is gone, check whether it depends on a plan limit. Owners always see the tabs their plan includes.